
Serious question: Is AI actually moving the needle for anyone?
Sure, it's cool. It's a massive time saver when used correctly.
But are you seeing a measurable increase in effectiveness? No, not efficiency. I know it's helping reps send more emails, make more calls, etc.
Are they landing more qualified meetings? Creating more opps? Closing more revenue?
I'm not seeing that with most of our clients.
My argument is that the best implementation for AI isn't at the rep level.
It's at the org level
Here's what I mean...
⛔️ Implementing new tools for reps is hard
1. There's a learning curve
2. Adoption decreases over time
3. It's another tool that takes away from selling time
Bottom line: anything implemented at the rep level requires a massive amount of change management and support.
✅ Org-level use cases are hands-off for the reps
This is the stuff that helps reps, but operates behind the scenes.
Examples:
- Account plans: Automation that drops detailed account plans automatically into SFDC
- Relevance: Automation that drops similar clients, case studies, geographic info, etc. right into SFDC
- Prioritization: Automation that prioritizes the top accounts for reps to focus on RIGHT NOW
- Contact info: Automation that pulls accurate phone/email data for every contact within the account
- Sales follow-up: Automation that creates follow-up emails, business cases, proposals, etc. for the rep by scraping call transcripts
These are all massive time-savers for the reps. And they require NONE of their time.
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The best time you can spend with reps is on the soft skills around live and a-sync conversations with customers. Those cannot be replaced by AI. And they don't require reps to learn new tools.
The future of AI isn't an "Iron Man suit." It's a team of "research and exec assistants" they never have to interact with.
I'm talking about this and more on the future of Outbound on 11/6 with Scott Leese and Neil Weitzman.
Register here.
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